Popular Questions

Cleaning is always paid for by the guest, and is only paid by the owner in the event that they stay at the property. Maintenance is part of the general up-keep of the property and is paid for by the owner. The exception to that is if any damage is caused by guests or a Frank Porter staff member and it requires maintenance.

If any member of the Design Studio staff accidentally breaks something during cleaning, this will be fixed or replaced at no charge to the owner.

The monthly statements with all reservations and payout information are uploaded automatically to the owner app around the 5th of each month for the previous month. The payouts are made before the 10th of each month.

Via our web portal. Your property calendar and earnings are live on the portal, so you always see exactly how much you will earn from each booking. The monthly statement will also summarize this. If you ever need more details/break-down on a particular booking, the Client Support team can assist.

Yes. Property insurance is a requirement from DET to have your property live as a Holiday Home. You can do this yourself with any insurer of your choice, or we can do this for you. The cost is between AED 500-1800 per year depending on the size and valuables.

There is a yearly DET license fee for each property, paid by the owner. The price is between AED 370 - 1270.

The DET (formerly the DTCM) is the Department of Economy and Tourism in Dubai, which acts as the principal authority for short-term property rental in the city. This body is responsible for the provision of all event, holiday home and tour guide permits, as well as hotel classification.

In order to lease your property as a holiday home, you’ll first need to provide all of your important documentation to the DET for approval. Permits are issued on an annual basis and will need to be renewed each year.